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IT-Service-Management (ITSM)

Open-source, offline-first IT operations automation platform for IT managers, system administrators, help desk teams, and cybersecurity professionals. Automates and simplifies endpoint management, service desk operations, asset and software management, compliance, security, reporting, and intelligent IT operations. Built by Enriquez Technology Solutions (ETS).

AI-powered incident classification for ITSM environments. Python, FastAPI, Claude API, ChromaDB, BM25. Full CI/CD pipeline with SAST and dependency scanning.

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