Hi, I'm Danny 👋

🌊 Support Engineer · 📍 Sunny Cairns, Australia 🇦🇺 · 🦊 GitLab

I work with GitLab customers across the globe, hunting bugs and (hopefully) helping to make GitLab a smooth and pleasant experience! I enjoy long walks on the beach, and attracting the most heinously convoluted of edge case issues.

🙋 About Me

I live in a coastal town in Far North Queensland, and outside of work I love:

• 🎮 Coding mods for my favourite games
• 🎸 Building guitars
• 🚩 The occasional CTF challenge

Please feel free to message me if you resonate with any of these things! I love to geek out, and find it super fun to chat with likeminded tinkerers.

💼 How I Work

I'm a systematic troubleshooter by nature. When something doesn't make sense, I build a reproduction before I form a theory — I'd rather take the extra time upfront than send a customer down the wrong path.

I go deep on a few domains:

🤝 What Helps Me Help You

• 📋 Context is everything — logs, environment details, and reproduction steps get us to an answer faster than a summary
• ✏️ Call me out — if you think I've missed something or taken a wrong turn, please say so. I'd rather be corrected early than confident and wrong
• 😄 I am impossible to offend — I will always assume positive intent, and I'm here to get the best outcome for you

💬 Working Hours & Communication

🕐 Timezone: AEST UTC+10 · AEDT UTC+11 (during daylight saving) 📅 Hours: 7:30 AM – 3:30 PM local time

I check Slack and To-Dos regularly throughout the day — a direct message is always the best way to reach me.

🔗 Get In Touch

🐛 Working through a tough GitLab problem? I'm always glad to help.